How the UK Gambling Commission protects players online.

How to check if a casino is licensed

Every online casino that legally operates in Great Britain must publish details of its UK licence. This information is usually found in the footer of the casino website along with a link to the UKGC.

• Look for the UK Gambling Commission logo and licence number on the casino's site.
• Use the official UKGC public register to search for the operator by name or account number.
• Confirm that the licence covers the brand you want to use and is marked as active.

If you are unsure whether a casino is properly licensed, treat that as a warning sign and do not deposit any money until you have confirmed its status.

If something goes wrong with a casino

LuckyBeacon Casino Hub cannot resolve disputes between you and a casino. However, there is a standard path you can follow if you feel you have been treated unfairly.

• Contact the casino's customer support team and follow their complaints process.
• If the issue is not resolved, check whether the casino uses an approved alternative dispute resolution (ADR) provider.
• If you still have concerns about licence breaches, you can inform the UK Gambling Commission.

Keep copies of all emails, chat transcripts and screenshots when you raise a complaint. This material can be important if your dispute is reviewed by an ADR provider.

Safer gambling and operator responsibilities

UK-licensed casinos must offer tools that help customers keep control of their gambling. They are also required to intervene when they detect signs of harmful play.

• Deposit limits, time-outs and self-exclusion options must be clearly available.
• Marketing must be responsible, with clear wording around bonuses and wagering requirements.
• Operators must take steps if they see patterns that suggest problem gambling.

You can find more practical advice on staying in control on our Responsible Gambling page.

Your responsibilities as a player

Regulation cannot remove all risk. As a player, you have your own responsibilities when choosing where and how to gamble online.

• Only gamble if you are 18 or over and legally allowed to do so from your place of residence.
• Check the latest terms, fees and rules on the casino's website before you accept any offer.
• Seek help quickly if you feel your gambling is no longer under control.

Free support services such as BeGambleAware.org and other UK organisations are available if you need them.